Multifunctional Ratchet Screwdriver Set 24 PCS

Shipping

We do not offer a choice of courier. We currently only support shipping within the Australia. Our goal is to provide you with the best shipping options.

1. The time frame of an order delivery is divided into two parts:
a) Processing Time: 7-12 Business Days
b) Standard Shipping: 4-6 Business Days

Common Carrier 

Our Standard Shipping is Ground Service. For approximate ground service delivery times, see our shipping rates and times ground service map. If you need your items more quickly, we offer some of the best expedited shipping rates in the business using Express Ground Shipping 7-12 Day, both available for most items. All Common Carrier shipping charges are based on your location and the shipping weight of the order and are calculated during the checkout process. We don't expect it will, but if your order arrives damaged, please refuse the shipment and let the driver know the order is damaged. Then contact uto arrange for a replacement order.

Out of Stock Items

We pride ourselves on having one of the lowest out-of-stock rates in the industry. Occasionally we may have to backorder an item that is on your order. We will automatically ship the item to you as soon as we receive it. When an order is placed we authorize the total amount of the order.

Conditions for Returns

To be eligible for a return, your item must be in the same condition as when you received it—unused, unworn, with tags, and in its original packaging. You’ll also need to provide a receipt or proof of purchase.

To initiate a return, please contact us at support@kingslongtool.com. Returns should be sent to the following address:Warehouse 2, 54 Ferndell St, South Granville 2142, Australia

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any questions about returns, feel free to contact us at support@kingslongtool.com.

Damaged or Defective Items

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and make it right.

Exceptions/Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care products (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

If you have questions or concerns about a specific item, please contact us.

Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you need is to return the item you have and make a separate purchase for the new item once the return is accepted.

EU 14-Day Cooling-Off Period

Notwithstanding the above, if the item is being shipped to the EU, you have the right to cancel or return your order within 14 days for any reason. As stated, your item must be in the same condition as when you received it—unused, unworn, with tags, and in its original packaging. You’ll also need to provide a receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be refunded on your original payment method within 10 business days.

Please remember it may take some time for your bank or credit card company to process and post the refund. If you haven’t received your refund within 15 business days after approval, please contact us at support@kingslongtool.com.